Senior Product Manager - Patient CRM

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. The Senior Product Manager for Patient CRM will define the patient-centric vision and roadmap within the Vault CRM ecosystem, focusing on patient recruitment, enrollment, engagement, and support workflows. The role collaborates across product, AI, UX, engineering, QA, and services teams to translate patient-services needs into technical requirements and guide features through global release and adoption.

Responsibilities:

• Contribute to the Patient CRM Roadmap: Own the strategy and delivery of the features specific to patient recruitment, enrollment, and long-term engagement processes
• Collaborate Across Product Teams: Partner with the wider Vault CRM PM organization to incorporate patient-specific requirements into the core platform. You will ensure that core capabilities are optimized for the high-touch, high-security nature of patient services
• Industry Representation & Thought Leadership: Represent the product team at Patient Services and Hub-focused events. You will share our vision for the future of patient orchestration and gather market intelligence to inform our strategy
• Requirement Synthesis: Translate the complexities of patient journeys, including reimbursement, clinical trial support, and therapy adherence, into technical specifications
• AI & Intelligent Orchestration: Partner with the AI PM team to build agents that help patient case managers and support teams interact with patients more empathetically and efficiently
• Full Lifecycle Management: Work with UX, engineering, QA, and services teams to guide features from initial concept and design to global release and customer adoption

Requirements:

• Minimum of 5 years of experience in Patient Services, Hub Operations, Field Reimbursement, or Product Management for patient-specific software
• You must have a deep understanding of HIPAA, GDPR, and patient privacy regulations
• 3+ years of PM experience at a software company, with a proven track record of owning and launching enterprise-grade SaaS products
• Demonstrated ability to work across multiple product teams to influence roadmaps and drive shared goals in a complex, matrixed PM environment
• Exceptional problem-solving skills with a "show me the data" mindset to uncover the "why" behind customer needs
• Experience writing detailed requirement specifications, managing backlogs, and leading engineering teams in an agile environment
• Superior ability to translate Patient Services "shop talk" into technical requirements for developers and executive-level visions for customers
• Experience with conversational AI, recommendation engines, or large language models (LLMs)
• Deep knowledge of benefit verification, prior authorization and co-pay assistance
• Experience with configurable enterprise SaaS solutions
• Prior exposure to the Veeva Vault Platform
• Background in software development or computer science