Demo Experience Engineer, Technical Success

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The Demo Experience Engineer will build agentic prototypes, reliable demo infrastructure, and reusable self-service tools that help customer-facing teams demonstrate product capabilities accurately, safely, and effectively. The role also translates recurring customer feedback into product insights, launch-readiness improvements, and scalable systems.

Responsibilities:

• Own end-to-end demo readiness for new and priority product capabilities, including environments, integrations, synthetic data, evaluations, reliability checks, and fallback paths
• Build compelling prototypes, LLM agents, and reference flows that make complex capabilities tangible and connect them to clear customer outcomes
• Convert recurring needs into reusable accelerators—including companion apps, templates, LLM Skills and Plugins, and self-service demo packages—that scale across customer-facing teams
• Work alongside GTM partners on high-impact customer moments, unblock critical technical gaps, and identify the patterns that should scale
• Build always-on internal agentic systems that automate demo preparation, validation, and asset maintenance for the Demo Experience team
• Translate recurring feedback into product insights, launch-readiness priorities, and systemic improvements with Product and Engineering
• Define and raise the bar for demo quality across accuracy, safety, reliability, usability, and adoption