Customer Service Representative 1

Sentara Health is seeking a full-time remote Customer Service Representative to support members and patients. The role researches and resolves telephone inquiries involving eligibility, prescription benefits, claims, billing, payment plans, payment questions, and scheduling.

Responsibilities:

• The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling

Requirements:

• This is a remote position; however, candidates must reside in Virginia Beach or Hampton Roads area
• You must be able to travel on-site if you have connectivity issues
• Must be able to work between the hours of 9:00AM to 5:30PM
• High school diploma or equivalent Required
• Two years of customer service experience required
• Previous data entry experience required
• Prior scheduling experience required
• Familiar with Epic beaker preferred
• Experience in a high-volume call center preferred