Customer Sales and Service Representative

Verizon is a telecommunications company that connects people through communications products and services. The Customer Sales and Service Representative delivers first-class customer service in a fast-paced call center by resolving customer issues, addressing billing and service inquiries, and proactively selling Verizon products and services.

Responsibilities:

• Answering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and Verizon products and services
• Identifying customer needs and proactively offering our products and services
• Contacting customers by phone or in writing concerning past due payments
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business

Requirements:

• You must live within 75 mi​les of the current reporting loc​ation for life of contract
• Related Associate Degree or 2+ years' relevant experience
• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision