Associate Product Manager

FourKites is an AI-driven supply chain transformation and real-time visibility company. The Associate Product Manager will own product outcomes for OTR and core visibility products, using customer engagement, product analytics, SQL, and cross-functional collaboration to improve adoption, retention, and customer experience.

Responsibilities:

• Track and analyze feature adoption, engagement, and retention KPIs for OTR and core visibility products
• Identify friction points and adoption gaps through usage data, customer interviews, and feedback loops with Customer Success and Sales
• Build and prioritize a backlog of targeted product enhancements that drive measurable improvement in customer stickiness
• Support roadmap planning alongside senior PMs, contributing well-reasoned prioritization recommendations
• Work hands-on with product analytics platforms (Pendo, Mixpanel) and write SQL queries to independently explore feature usage and customer behavior
• Build and maintain dashboards and reports that track adoption trends across customer segments
• Translate quantitative findings into clear product hypotheses and actionable backlog items
• Partner with Data Science and Engineering on instrumentation improvements and event tracking
• Participate in customer onboarding calls, QBRs, support escalations, and discovery sessions to develop a ground-level understanding of shipper workflows
• Work with Customer Success Managers to surface systemic product gaps and recurring pain points
• Champion the voice of the customer in internal planning and sprint reviews
• Collaborate with Engineering and Design through scoping, development, and post-launch monitoring
• Support Product Marketing with onboarding materials, release notes, and adoption playbooks
• Contribute to presales conversations and market requirement gathering alongside Solutions teams

Requirements:

• 3+ years developing deep expertise in a specific supply chain or logistics domain (e.g., truckload, last-mile, ocean freight)
• Practical experience specifically in truckload transportation, freight visibility, or carrier/shipper operations
• Experience collaborating with distributed or offshore engineering teams across time zones
• Comfort working hands-on with data: SQL proficiency, familiarity with analytics tools, ability to build a data-driven narrative without hand-holding
• Strong customer engagement skills — you've run discovery calls, written user stories, and can translate qualitative feedback into crisp requirements
• Demonstrated use of AI tools (Claude, ChatGPT, Cursor) to accelerate PM workflows — synthesizing research, drafting PRDs, generating insights at speed
• Prior exposure to SaaS onboarding flows, feature adoption programs, or customer health scoring
• Experience with Pendo, Amplitude, or similar product analytics tools
• Familiarity with agile development and working directly with engineering squads
• Bachelor's degree in engineering, operations, supply chain, economics, or a quantitative discipline