Customer Success Manager

GoodTime provides interview scheduling automation for enterprise talent teams. The Customer Success Manager will support Small Business and Mid-Market customers by driving product adoption, building success strategies, analyzing usage data, delivering business reviews, and partnering cross-functionally to support retention and expansion.

Responsibilities:

• Build strong executive level relationships to increase product adoption and customer sentiment, as well as drive retention
• Analyze customer’s product usage data to recommend features, settings, or modules that will enhance the customer experience
• Proactively build customer strategies and success playbooks and monitor results
• Maintain an expert level understanding of the GoodTime product suite (technical and workflow)
• Deeply understand the TA industry to identify new opportunities and connect customer challenges with solutions
• Work cross-functionally to deliver an incredible customer experience

Requirements:

• • 4+ years of experience in Customer Success Management or Customer Onboarding with complex software solutions
• • 3+ years of experience conducting QBRs
• • Superior communication, presentation, and interpersonal skills
• • Self-motivated individual that thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats
• • Someone who finds solutions to problems without being given all the answers
• • Ability to effectively partner cross functionally with engineering, product, sales, marketing, etc
• • Bachelor's degree or equivalent experience
• • Recruiting, ATS and/or HR Technology is highly preferred