Desktop SupportLocation-Onsite @ Bucks, AL-Need Locals Only

Title Desktop Support

Location-Onsite @ Bucks, AL

Duration Contract

Desktop Support Technicians

Duties and Responsibilities:

Core Desktop and End-User Support

• Provide hardware, software, and application support across all platforms including Windows PCs/laptops, iOS devices, and mobile phones.
• Monitor and respond to help desk incidents and requests, providing problem resolution via phone, email, remote access, and in-person support; escalate appropriately.
• Prepare, image, deploy, and refresh endpoints (desktops, laptops, tablets, and mobile devices); follow standard build, patching, and security baselines.
• Maintain printers including deployment, configuration, troubleshooting, and supply management; coordinate with vendors as needed.
• Maintain and track IT hardware inventory and software licensing; ensure accurate asset records and timely updates in ticketing/asset systems.
• Provide basic directory and access support (for example, Active Directory) as authorized; follow change management and security procedures.
• Perform training and information sessions on key business tools and systems.
• Update tickets and assignments according to established procedures and service level expectations.

Site Controls, Documentation, and Communications

• Perform periodic site technology controls and compliance activities (for example, visual inspections of IT-controlled spaces and support for physical access reviews) using established checklists and evidence requirements.
• Maintain local site documentation, escalation contact lists/call trees, and knowledge base content; ensure communications paths are current.
• Coordinate site IT communications for outages/maintenance and serve as a local point of coordination for site IT issues in partnership with IT leadership and broader IT teams.

Infrastructure and Project Support

• Provide on-site infrastructure support ("hands and eyes") for cabling/patching, equipment swaps, connectivity checks, and troubleshooting within documented procedures; coordinate with the Infrastructure team.
• Support technology asset refresh and lifecycle activities, including scheduling coordination and on-site deployment logistics.
• Assist with on-site support for capital projects and site initiatives, including staging, deployments, testing, and cutovers as required.

Specialized Site Technology and Lab Support

• Provide support for specialized site endpoints and mobility devices (for example, operations or warehouse tablets) and coordinate with application or infrastructure teams when issues extend beyond desktop scope.
• Provide lab assistance and support for local lab environments as assigned; coordinate with Application Support or Infrastructure teams based on scope.
• Maintain site monitoring and escalation contacts for facility/IT alerting systems and ensure notifications reach the correct support groups.

General

• Assist as needed in projects and initiatives across all IT functional areas.
• Availability for after-hours on-call support is required.

Regards,

Sai Srikar

Email: