Customer Success Manager, Publisher

Paved is a newsletter advertising platform that connects brands with publishers and helps publishers monetize their newsletters. The Customer Success Manager will own and grow publisher relationships, onboard newsletters, activate them across the Marketplace and Ad Network, and increase publisher revenue through account management, performance analysis, and monetization strategies.

Responsibilities:

• Guide new publishers through onboarding, ensuring smooth technical and operational integration with Paved
• Educate partners on the platform, monetization opportunities, and placement best practices
• Get new publishers to first revenue quickly and remove friction that stalls activation
• Act as the main point of contact for an assigned book of publisher accounts, from SMB through enterprise
• Grow revenue by increasing available inventory, improving yield, and expanding into additional placements and newsletters
• Monitor performance data, analyze trends, and provide actionable insights that maximize publisher earnings
• Lead commercial conversations with existing publisher partners, including negotiations and upsell opportunities
• Lead quarterly business reviews with top-tier partners
• Troubleshoot rendering, tracking, and delivery issues alongside Ad Operations and Engineering
• Build documentation, best practices, and educational content that help publishers self-serve
• Develop new processes and streamline existing ones as the publisher base scales
• Collaborate with Sales, Ad Operations, and Product to deliver successful campaigns and optimize outcomes
• Meet all team members to understand their roles and responsibilities
• Understand the publisher offering across Marketplace and Ad Network
• Fully transitioned into the existing book of accounts
• Independently onboarding new publishers end to end
• Onboarded 5 new newsletters representing $50,000 in potential revenue
• Owning account management for all publishers
• Delivering weekly reporting on publisher pipeline, activation, and revenue

Requirements:

• This is a remote role open to candidates based in the United States who are legally authorized to work in the U.S
• 2+ years of experience in customer success, account management, partnerships, or publisher development, ideally in AdTech, media, or digital advertising
• Direct experience onboarding publishers or partners onto a platform, including the technical setup that comes with it
• A track record of growing existing accounts, not just maintaining them
• Comfort working across the full range from SMB to enterprise, and the judgment to know when each needs a different approach
• Working fluency in ad tech fundamentals: CPM, CPC, CPA, fill rate, RPM, and how an auction actually clears
• Strong sales acumen with the ability to negotiate and close deals
• Excellent relationship management and communication skills
• Solid analytical skills with the ability to interpret data, extract insights, and drive strategic recommendations
• Self-motivated, results-driven, and comfortable in a fast-paced, high-growth environment with little day-to-day supervision
• Experience with CRMs
• Fluent in English (additional languages are a plus)
• Experience with programmatic advertising and ad serving platforms
• Familiarity with email deliverability and privacy changes such as Apple MPP and their effect on measurement
• Prior experience owning a revenue target tied to partner growth
• While we're open to great candidates across the country, there is a strong preference for someone based on the East Coast to support occasional travel to collaborate with our team and publisher partners
• Experience in email or newsletter advertising specifically (LiveIntent, OpenWeb, Passendo, Beehiiv, Kevel, or similar) is strongly preferred