Senior Product Manager, BlockWorks Online

H&R Block is a tax services company focused on helping clients and communities through human expertise and digital innovation. The Senior Product Manager will manage and optimize BlockWorks Online, partnering with cross-functional teams to deliver high-quality, customer-centric features and improve experiences for tax professionals and clients.

Responsibilities:

• Manage the BWO product backlog, prioritization, and release planning
• Partner closely with Product Experience, Engineering, and Design to define requirements, user stories, and acceptance criteria
• Lead implementation of features and enhancements, ensuring the right solutions are built and delivered on time with high quality
• Use data and customer insights to inform feature enhancements and experience improvements
• Facilitate Agile ceremonies and collaborate within an Agile delivery model
• Ensure appropriate instrumentation, testing, and reporting capabilities are in place to support product performance and experimentation
• Identify future and near-term risks, dependencies, and delivery challenges, proactively driving resolution and partnering with other system teams as needed
• Ensure a smooth end-to-end tax pro and client experience across releases
• Serve as the BWO subject matter expert, acting as a bridge between Product Experience, Engineering, and business stakeholders
• Support continuous optimization of the experience through A/B testing, experimentation, and ongoing product improvements

Requirements:

• Bachelor's degree in a related field or equivalent combination of education and experience
• 4+ years of product management experience, preferably supporting consumer-facing digital products or applications
• Proven ability to manage backlogs, prioritize work, and deliver features in an Agile environment
• Demonstrated experience partnering with cross-functional teams to drive execution and delivery
• Strong understanding of software development lifecycle and modern delivery methodologies (Agile, Lean, DevOps)
• Strong analytical skills with the ability to leverage data to inform decisions
• Excellent written, verbal, and interpersonal communication skills
• Demonstrated learning mindset with experience applying experimentation frameworks to inform product decisions
• Comfort leveraging AI tools throughout the product development lifecycle and curiosity for emerging technologies
• A track record of improving end-to-end user experiences, not just shipping individual features
• Experience managing multiple initiatives simultaneously while meeting deadlines
• Confidence making decisions, learning quickly, and adjusting course based on feedback