Operations Project Manager

Think and Ink Grant Consulting® provides grant consulting, research, management, evaluation, and proposal-writing services for nonprofit organizations and other institutions. The Operations Project Manager serves as the firm’s operational backbone, managing SOPs, onboarding and offboarding, client issue escalation, membership delivery, certifications, automation, project capacity, timelines, reporting, and quality assurance.

Responsibilities:

• Own and maintain the firm’s SOP library in Trainual across Sales & Marketing, Operations, and Finance; update immediately when a system or policy changes, review all SOPs quarterly, assign Trainual tracks on Day 1, monitor completion monthly, and address non-compliance promptly
• Fully execute employee and contractor onboarding and offboarding, including agreements, Gusto setup, system provisioning, Google Drive access, same-day access revocation, and task reassignment
• Serve as the first point of escalation for client issues—acknowledge within one business day, communicate a resolution path, document the outcome in Teamwork, and escalate to the CEO the same day when triggers are met
• Oversee Get.Grants.Better.® (GGB) operations by monitoring service delivery across the Learn, Strategize, and Scale tiers, including member access, session completion, deliverable status, and cancellation signals
• Help renew and maintain firm certifications (B Corp and GPCI Approved Education Provider), alert the CEO no less than 90 days before any expiration, and support the annual social impact report
• Monitor ActiveCampaign automation sequences weekly and flag broken flows, paused sequences, merge field errors, bounce rates above 2 percent, or unsubscribe spikes
• Confirm every active client project is set up in Teamwork with the ten standard task lists, an assigned lead, and current milestones; monitor timelines weekly, set pre-submission review dates no less than five business days before any deadline, and track utilization and capacity across the team
• Provide regular status reports—weekly updates, a written monthly report, and a quarterly operational review—and proactively flag risks, bottlenecks, or resource needs
• Support the firm’s quality assurance process by confirming every final deliverable passes internal review against the correct QA checklist before it reaches the client
• Maintain strict confidentiality in handling client, personnel, and firm records, ensure team compliance with the AI Tool Usage Policy and cybersecurity requirements, and support special projects as directed by the CEO

Requirements:

• • Bachelor's degree in business administration, project management, nonprofit management, or a related field; OR equivalent relevant experience
• • Minimum three (3) years of professional project management, operations, or client management experience (remote or consulting environment preferred)
• • Demonstrated experience administering project management, knowledge management, or marketing automation platforms
• • Self-driven, independent problem solver, deadline-driven with extreme attention to detail
• • Strong organizational and time-management skills; manages multiple projects simultaneously and meets deadlines with minimal supervision
• • Excellent written and verbal communication skills and proficiency with Google Workspace
• • Demonstrated ability to document and improve processes and SOPs, and to handle confidential client, financial, and personnel information with discretion
• • Authorized to work in the United States as a W-2 employee
• • PMP, CAPM, SHRM-CP, or other project management or human resources certification
• • Prior experience in consulting, nonprofit, or grant writing sectors, or as a nonprofit leader supporting women, children, health, and education
• • Familiarity with Teamwork, Trainual, ActiveCampaign, Networked or Circle, QuickBooks Online, BILL, Gusto, Calendly, and Webflow
• • Experience supporting a B Corp or similar certification renewal, or administering a membership or online learning program, with the ability to track KPIs and evaluate project outcomes