Lean Project Manager – Onboarding Stabilization & Process Improvement Consultant

Commonpoint is a community-centered nonprofit serving individuals and families across New York City. The consultant will lead an onboarding stabilization and process improvement project by assessing current practices, redesigning workflows, developing standardized documentation, and improving Workday-related HR operations. The role will coordinate with HR, IT, Payroll, hiring managers, and organizational leadership to build a scalable and sustainable onboarding framework.

Responsibilities:

• Assess the current end-to-end onboarding process from offer acceptance through new hire integration
• Identify operational gaps, bottlenecks, duplicate work, and compliance risks
• Stabilize current onboarding practices to improve consistency and service delivery
• Design standardized workflows, tools, templates, and documentation
• Develop sustainable Standard Operating Procedures (SOPs) and clearly defined responsibilities
• Partner with HR leadership to build a scalable onboarding model that supports a high-volume, multi-site workforce
• Facilitate process improvement workshops with HR, hiring managers, IT, Payroll, and other stakeholders
• Support optimization of onboarding workflows within Workday and related HR systems
• Lead the overall onboarding stabilization and process improvement project from assessment through implementation
• Map current-state and future-state onboarding workflows
• Analyze onboarding processes to identify opportunities for increased efficiency and improved customer experience
• Develop recommendations that streamline work while strengthening compliance and accountability
• Create standardized onboarding tools, checklists, templates, process maps, and SOPs
• Define roles and responsibilities across HR, hiring managers, IT, Payroll, and other internal partners
• Facilitate cross-functional meetings and process redesign workshops
• Develop project timelines, milestones, risk assessments, and status updates
• Partner with HR leadership to prioritize recommendations and implement quick wins
• Establish metrics and dashboards to monitor onboarding performance and continuous improvement

Requirements:

• Significant experience in HR Operations, Organizational Development, or Human Resources Consulting
• Demonstrated success leading onboarding redesign, process improvement, or operational transformation projects
• Experience applying Lean Six Sigma, Continuous Improvement, Kaizen, or similar methodologies (Green Belt, Black Belt, or equivalent preferred)
• Strong project management skills with the ability to manage multiple workstreams simultaneously
• Experience facilitating cross-functional process mapping and workflow redesign workshops
• Experience implementing or optimizing Human Resource Information Systems (Workday experience strongly preferred)
• Strong analytical, organizational, and problem-solving skills
• Excellent facilitation, communication, and stakeholder management abilities
• Experience developing SOPs, process documentation, and operational playbooks
• Ability to build consensus, influence stakeholders, and drive organizational change
• Experience working within:
• • Nonprofit organizations
• • Human Resources Operations
• • Multi-site organizations
• • High-volume hiring environments
• • Organizational change initiatives
• • Workday implementations or optimization projects