Customer Success Manager US

3YOURMIND is a deep tech company at the intersection of software, manufacturing, and defense, providing solutions for decentralized production of critical parts. The Customer Success Manager will support North American customers by translating operational needs into software solutions, providing technical support, executing projects, assisting with pre-sales demonstrations, and supporting US GovCloud instances.

Responsibilities:

• Customer Support & Pre-Sales: Provide technical support for North American clients and assist the sales team with technical software demonstrations and pre-sales technical discussions
• Project Execution: Engage with clients and internal stakeholders from project kickoff to successful closure, ensuring deliverables meet technical and operational scope
• Requirements & Scoping: Gather detailed technical requirements, scope project activities, define timelines, and estimate activity durations
• Cross-Functional Collaboration: Partner with engineering and product teams to translate customer feedback into product enhancements and technical proposals

Requirements:

• • Citizenship: US Citizenship is required (due to US GovCloud access and security requirements)
• • Experience: 5+ years of experience in technical application support, customer success, or project management delivering software solutions to enterprise customers
• • Domain Expertise: Experience operating within the defense and security sector, backed by a broad engineering foundation in design, simulation, scanning, and conventional manufacturing processes
• • Technical Skills: Experience with software implementation, systems deployment, and standard agile/traditional project management tools
• • Soft Skills: Excellent communication, presentation, and client-facing skills with a proactive, solution-oriented mindset
• • Education: BS degree in Engineering, Computer Science, or a related field preferred (or equivalent practical experience)
• Familiarity with Additive Manufacturing (AM) software and workflows is considered a plus