Sr Business analyst

National Computer Systems is seeking an experienced Senior Business Analyst/Scrum Master to serve as a servant leader and agile coach. The role focuses on improving squad maturity, self-organization, accountability, flow, team dynamics, and delivery outcomes through hands-on Scrum Master coaching and removal of systemic impediments.

Responsibilities:

• Act as a true Scrum Master, embedding agile principles and Scrum values across squads
• Coach squads to improve agile maturity, self-organization, accountability, and flow
• Go beyond facilitating ceremonies by:
• Identifying and removing systemic impediments
• Driving continuous improvement using data and insights
• Challenging anti-patterns and ineffective behaviors
• Partner with Product Owners to improve backlog readiness, value delivery, and stakeholder collaboration
• Coach teams and leaders on agile mindset, not just processes
• Support squads in delivering predictable, high-quality outcomes
• Facilitate healthy team dynamics and psychological safety
• Collaborate with other Scrum Masters to drive consistency and best practices across the organization
• Actively contribute to scaling initiatives where applicable

Requirements:

• Minimum 5+ years of dedicated Scrum Master experience (not combined with PM duties)
• Demonstrated success coaching teams from low to high agile maturity
• Strong understanding of Scrum, Kanban, Lean, and Agile principles
• Proven ability to influence without authority and challenge the status quo
• Experience addressing team and organizational impediments, not just sprint-level issues
• Strong coaching, facilitation, and conflict resolution skills
• Ability to work with multiple squads if required
• Experience working in Scaled Agile environments (e.g., SAFe, LeSS, Nexus, Spotify model, or equivalent)
• Experience coaching squads within complex, enterprise environments
• Agile coaching or Scrum Master certifications (CSM, PSM, SAFe SM, etc.)