Software Development Engineer, Specialist AI Tooling, Specialist Technology Team

Amazon Web Services is seeking a Software Development Engineer for its Specialist AI Tooling engineering team. The role involves building and operating production agentic AI systems, GenAI pipelines, knowledge graph and retrieval solutions, scalable APIs, and distributed platforms that support AWS field specialists and customer feedback processes.

Responsibilities:

• Design and implement production agentic AI systems using LLMs, knowledge graphs, RAG, and multi-agent orchestration - delivering personalized learning paths and intelligent expert-matching to thousands of field members daily
• Build and optimize GenAI-powered pipelines including summarization, content ranking, skill assessment, and intelligent routing - ensuring low latency, high quality, and cost efficiency at scale
• Develop and iterate on prompt engineering strategies, evaluation frameworks, and guardrails for production LLM systems - ensuring quality, safety, and reliability
• Implement embedding and retrieval strategies for a knowledge base optimizing how domain expertise is indexed, retrieved, and contextualized for agent consumption
• Design and build scalable distributed systems and APIs that power the TFC Hub platform, serving thousands of community members across 46 technical domains
• Drive operational excellence for production services - owning CI/CD, monitoring, alarming, on-call, and incident response for systems serving thousands of daily users
• Contribute to technical strategy and architecture decisions, proactively identifying opportunities to improve system performance, reliability, and developer velocity
• Collaborate with Product Management, Science, and field stakeholders to translate ambiguous customer problems into well-scoped technical solutions