Analyst, Business Sr - Servicing Operations

Freedom Mortgage is seeking a Senior Business Analyst to support servicing operations through data analysis and process improvement. The role analyzes business and system data, develops reporting solutions and dashboards, gathers stakeholder requirements, validates data, and communicates insights to support operational decision-making.

Responsibilities:

• Analyze business operations and system data to identify trends, risks, and opportunities for process improvements
• Develop and maintain reporting solutions using data warehouse platforms such as Snowflake
• Write and maintain SQL queries and stored procedures to extract, transform, and validate data from multiple operational systems
• Partner with business stakeholders to gather reporting and analytics requirements
• Create dashboards and reports using visualization tools such as Tableau or similar BI tools
• Validate and reconcile data across systems to ensure accuracy and consistency of reporting
• Identify and troubleshoot data discrepancies including missing or inaccurate data
• Support business initiatives by translating business needs into technical reporting and analytics solutions
• Develop documentation for reporting processes, data sources, and business logic
• Communicate findings and insights to cross-functional teams and leadership through presentations and reports
• Collaborate with technology and data teams to improve data quality and reporting infrastructure
• Assist in managing projects related to reporting, analytics, and process improvements
• Provide mentorship and guidance to junior analysts as needed
• Comply with all company policies and procedures
• Maintain regular and punctual attendance
• Performs other related duties as assigned

Requirements:

• Experience working with Snowflake or similar cloud-based data warehouse platforms
• Strong SQL querying and data analysis experience
• Experience with Tableau or other business intelligence/reporting tools
• Advanced proficiency in Microsoft Excel
• Bachelor's degree in Business, Analytics, Information Systems, or a related field
• Four (4) to six (6) years of relevant business analysis, reporting, or data analytics experience
• Mortgage servicing and credit reporting experience preferred