Senior Technical Project Manager

BigPanda is a technology company that provides AI-driven IT operations solutions. The Senior Technical Project Manager will lead enterprise customer implementations from kickoff through go-live, coordinating technical and operational improvements, roadmaps, stakeholders, risks, and value delivery. The role also partners with sales, solution architects, and engineers to drive adoption and continuously improve delivery practices.

Responsibilities:

• Lead multiple customer implementations from kickoff through go-live, ensuring projects deliver business value and technical alignment
• Quickly assess a customer’s IT operations model and guide changes that enable cross-department collaboration through BigPanda
• Partner with Solution Architects and Engineers to translate operational challenges into product requirements and best-practice designs
• Develop and maintain roadmaps using data-driven analysis to guide direction, prioritize initiatives, and ensure alignment with customer outcomes
• Partner with the enterprise sales team to ensure seamless Sales <> Services transitions and maintain alignment on critical value delivery work streams
• Scope, prioritize, and deliver iterative outcomes that reinforce value realization
• Identify key decision-makers and stakeholders in decentralized enterprise organizations; ensure the right people are “in the room” to drive adoption and change
• Maintain clear and consistent communication with customer and internal stakeholders on project status, risks, and outcomes
• Champion customer success stories and outcomes that validate BigPanda’s business value
• Contribute to BigPanda’s best practices framework and support continuous improvement of our delivery methodology

Requirements:

• 6+ years project management experience with enterprise IT Projects or SaaS Implementations
• Experience with digital transformation projects and implementing operational improvements alongside technical solutions
• Demonstrated responsibility for timelines, deliverables, budget, and resources
• Detail-oriented, energetic, efficient individual with a “get it done” attitude
• Capable of building and maintaining strong relationships with a diverse set of internal and external constituencies, including senior-level executives and technical leads
• Experience developing risk identification and mitigation plans
• Experience developing and delivering value-oriented roadmaps
• Excellent communication skills; able to articulate complex projects statuses to multiple stakeholders including C-Suite executives
• Ability to travel up to 10% for key project milestones
• Remote Based
• 1. United States
• Strongly prefer candidates on within EST or CT timezones
• Please note that visa sponsorship or transfers are not available for this position
• Experience in AIOps or ITOps strongly preferred