Senior Product Manager

Ascertain builds AI agents that automate administrative work for healthcare teams. The Senior Product Manager will launch the product into new areas by selecting workflows, defining product features, and owning launches and outcomes in partnership with engineering, design, product operations, and customer-facing teams.

Responsibilities:

• Own a set of workflows end to end, including the outcome for the practice after launch
• Run discovery and shadowing sessions to understand our customers’ operations and then make the case for what's worth building
• Decide which parts of each build become product and which stay custom for one practice, with product engineering and the forward-deployed team
• Design for the capabilities of the future while considering where humans need to be involved today; delivering value for our partners while collecting data for future automation
• Write the acceptance criteria and own the rollout, including the parts that go wrong

Requirements:

• 4+ years in product management where you set the roadmap. At least 2 of those years working on software sold into a single industry (ex. healthcare, legal, logistics, construction or similar)
• You have replaced a manual process with software. You sat with the people doing the job by hand, worked out what the software should do instead, and shipped it
• Experience leveraging data and feedback to drive product improvements
• You deal with stakeholders gracefully i.e. you can pushback on a customer request in a way that builds trust rather than undercuts it
• You can identify when a technical approach won't meet customer needs and help identify alternatives
• Can draft clear briefs, specs, memos, etc. that remove the need for meetings
• Prior authorization, revenue cycle or specialty healthcare experience
• Early-stage startup experience
• A design or engineering background
• You've shipped a product built on language models
• Healthcare, revenue cycle, or prior authorization exposure
• Prior design or engineering background
• Experience with AI or LLM products