Digital Product Manager - B2B eCommerce

NTT DATA is a global business and technology services company that supports organizations with consulting, digital, data, and technology solutions. The Digital Product Manager will lead the development, delivery, and continuous optimization of B2B eCommerce capabilities, focusing on customer experience, merchandising, pricing, experimentation, and conversion optimization. The role will collaborate with Product, UX, Engineering, Analytics, Experimentation, and business teams to establish roadmaps, prioritize backlogs, deliver MVPs, and drive measurable improvements.

Responsibilities:

• Assess existing digital capabilities, customer experience challenges, product opportunities, and business priorities across FisherSci.com
• Identify and prioritize opportunities to improve the overall digital customer experience across the Find, Decide, and Buy journey
• Develop and maintain a prioritized digital product roadmap covering product strategies, initiatives, enhancements, and delivery activities
• Identify and implement digital capabilities that improve merchandising opportunities, product discovery, promotional engagement, and conversion
• Partner with business stakeholders to understand pricing strategies and ensure pricing information is presented clearly and effectively within the eCommerce experience
• Gather and incorporate Voice of the Customer (VoC) insights into product strategy, prioritization, and experience improvements
• Translate customer needs, business requirements, analytics, and product opportunities into clear product requirements, user stories, and acceptance criteria
• Maintain and prioritize the product backlog based on customer impact, commercial value, technical feasibility, risk, and delivery effort
• Apply both quantitative and qualitative data to product prioritization and investment decisions
• Work closely with Engineering teams to ensure product vision, requirements, expected outcomes, and acceptance criteria are clearly understood and accurately implemented
• Collaborate closely with UX teams and apply design-thinking principles to deliver intuitive and customer-centered digital experiences
• Define and support delivery of Minimum Viable Products (MVPs) and continuously iterate based on customer feedback, analytics, experimentation, and product performance
• Partner with Analytics and Experimentation teams to measure digital product performance and identify areas for improvement
• Develop and execute A/B testing, multivariate testing, and other experimentation approaches to validate hypotheses, improve conversion funnels, and optimize customer experiences
• Monitor product performance, customer behavior, conversion metrics, and experience KPIs to identify trends, gaps, and opportunities requiring action
• Convert analytics, customer feedback, experimentation findings, and business insights into actionable product recommendations
• Drive alignment across a broad group of cross-functional and globally distributed stakeholders
• Facilitate product decisions where customer, commercial, technical, organizational, and delivery priorities compete
• Ensure digital experiences are appropriately designed and delivered across relevant desktop, mobile, tablet, and digital channels
• Maintain product documentation, decisions, prioritization rationale, roadmaps, backlog status, and delivery progress throughout the engagement
• Support effective handover of roadmaps, product priorities, performance insights, recommendations, and supporting documentation at the completion of the engagement

Requirements:

• 8+ years of strong experience in Digital Product Management, preferably within B2B eCommerce or SaaS environments
• 5+ years of proven experience managing digital products across the complete product lifecycle, including:
• Opportunity identification
• Discovery
• Product strategy
• Roadmap development
• Requirements definition
• Development
• Launch
• Measurement
• Optimization
• 3 to 5 years of strong eCommerce product management experience with a solid understanding of:
• Customer journeys
• Product discovery and search
• Conversion funnels
• Merchandising
• Promotions
• Pricing experiences
• Checkout / purchase journeys
• Strong customer-centric mindset with demonstrated experience incorporating Voice-of-the-Customer insights into product decisions
• Ability to translate customer and business needs into clear product strategies, roadmaps, requirements, user stories, acceptance criteria, and delivery priorities
• Strong data-driven decision-making skills using quantitative and qualitative information to prioritize opportunities and investments
• Experience using product analytics, customer behavior data, conversion metrics, and KPIs to drive continuous improvement
• Hands-on experience with A/B testing, multivariate testing, experimentation, and conversion rate optimization
• Strong experience collaborating with UX, Engineering, Analytics, Experimentation, Marketing, Commercial, and business stakeholders
• Experience applying design-thinking and customer-centered design principles within digital product development
• Experience defining, delivering, and optimizing MVPs through iterative product development
• Strong understanding of Agile product development and delivery methodologies
• Experience managing and prioritizing digital product backlogs
• Strong stakeholder management, influencing, facilitation, negotiation, and communication skills
• Ability to work effectively within complex, matrixed, cross-functional, and globally distributed organizations
• Ability to make clear product prioritization decisions where customer, commercial, technical, and organizational priorities compete
• Experience developing digital experiences across multiple device types, including desktop, mobile, and tablet
• Strong analytical and problem-solving skills with the ability to convert data and customer insights into actionable product improvements
• Good understanding of modern web technologies and digital architectures, with the ability to communicate effectively with technical teams
• Experience within Life Sciences, Healthcare, Medical Devices, regulated eCommerce, or similar regulated industries
• Previous experience managing B2B digital commerce platforms
• Experience supporting global websites, international applications, or digital products used across multiple geographies
• Experience working with large-scale enterprise eCommerce ecosystems and globally distributed business and technology teams