AWS Connect Engineer || Parsippany, NJ || Full Time

Job Description

Desired Competencies (Technical/Behavioral Competency)

Strong hands-on experience designing & developing Amazon Connect contact flows & routing profiles.
Expertise with AWS Lambda, DynamoDB, S3, CloudWatch Logs, and API Gateway.
Sound understanding of IVR/IVA flows, Conversational Design, and Lex Bot integrations.
Experience integrating Connect with CRMs
Strong telephony knowledge: PSTN, SIP, DIDs, call routing, and call quality troubleshooting.
Experience with Kinesis streaming, call event logs, and analytics pipelines.
Good knowledge of AWS security (IAM, roles, policies, encryption).
Deployment experience using Terraform/CloudFormation and DevOps pipelines.
Strong documentation, communication, and solution-design skills.
AWS Certifications: Solutions Architect Associate/Professional, Developer Associate.
Experience with AI/ML, Contact Lens, sentiment analysis, and analytics.
Knowledge of WFM/WFO tools (e.g., Verint, NICE).
Experience with monitoring and debugging using CloudWatch Insights and X-Ray.
Familiarity with Kinesis, Redshift, Athena, QuickSight for reporting.

AWS Connect Engineer

Key skills