Own ServiceNow platform administration, security, availability, governance, and roadmap.
Lead and enhance ITSM modules including Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA, and Major Incident Management.
Manage ITOM & CMDB, including CMDB governance, Discovery, Service Mapping, Event Management, CI lifecycle, and data quality.
Manage ITAM & Software Asset Management, including licenses, entitlements, compliance, audits, and optimization.
Configure workflows, forms, notifications, roles, ACLs, automation, and data structures.
Design and maintain integrations using APIs, MID Server, Import Sets, IntegrationHub/Spokes.
Integrate ServiceNow with identity, monitoring, procurement, financial, and endpoint systems.
Manage upgrades, releases, testing, environments, SDLC controls, and platform changes.
Establish ServiceNow governance, standards, and technical best practices aligned with ITIL and enterprise architecture.
Develop dashboards, KPIs, reports, and monitor platform performance and health.
Partner with business and IT stakeholders to translate requirements into scalable ServiceNow solutions.
Drive automation, process improvement, adoption, documentation, and training.
Strong hands-on ServiceNow architecture and platform administration experience.
Expertise in ITSM, ITOM, CMDB, ITAM/SAM, Discovery, Service Mapping, and Event Management.
Experience with ServiceNow integrations, APIs, MID Server, Import Sets, and IntegrationHub.
Strong understanding of ServiceNow security, governance, workflows, automation, and release management.
Experience working with enterprise stakeholders and driving platform strategy and continuous improvement.
