Business Analyst II Contact Center Operations

Centene Corporation is seeking a Business Analyst II to support contact center operations and business initiatives. The role focuses on data analysis, requirements gathering, process improvement, reporting, user acceptance testing, and implementation support across cross-functional teams.

Responsibilities:

• Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of new systems
• Identify and analyze user requirements, procedures, and problems to improve existing processes
• Perform detailed analysis on assigned projects, recommend potential business solutions and assist with implementation
• Identify ways to enhance performance management and operational reports related to new business implementation processes
• Develop and incorporate organizational best practices into business applications
• Assist with formulating and updating departmental policies and procedures
• Performs other duties as assigned
• Complies with all policies and standards

Requirements:

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
• Bachelor's degree in related field or equivalent experience
• 2-4 years of business process or data analysis experience, preferably in healthcare
• Experience supporting Genesys Cloud, contact center technologies, outbound dialer operations, or large-scale platform implementations a plus
• Experience leading business requirements gathering, process analysis, stakeholder engagement, and implementation planning across cross-functional teams strongly preffered
• Proficiency with Microsoft Excel and reporting tools to support data analysis highly preferred
• Project management experience preferred