Customer Service Representative

Williams-Sonoma, Inc. is seeking seasonal full-time Customer Service Representatives for remote roles. The position serves as the first point of contact for customer inquiries, resolves issues and escalations, processes adjustments and returns, protects customer data, and collaborates with teams to improve service quality.

Responsibilities:

• Serve as the first point of contact for customer inquiries via phone
• Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions
• Handle escalations with professionalism, ensuring a smooth resolution process
• Apply critical thinking to troubleshoot issues and offer appropriate solutions
• Approve adjustments, returns, or other resolutions within established guidelines
• Follow up with customers to ensure complete satisfaction and issue solutions
• Uphold company values by providing honest, ethical, and transparent support
• Maintain confidentiality of customer data and company policies
• Stay informed about product updates, policies, and procedures to provide accurate information
• Work closely with team members and leadership to improve service processes
• Participate in ongoing training to enhance skills and stay ahead in customer service excellence
• Provide feedback to improve company policies and customer experience strategies

Requirements:

• 1+ years of customer service experience (retail, call center, or hospitality preferred)
• Strong communication skills - Ability to de-escalate and resolve issues professionally
• Problem-solving mindset - You think fast and adapt quickly
• Integrity and reliability - You do the right thing, even when no one is watching
• Comfortable working in a fast-paced environment with performance goals
• Tech-savvy - Ability to navigate multiple systems and multitask efficiently
• You must provide your own qualifying equipment and reliable internet connection
• Desktop, all-in-one computer or traditional laptop
• Windows 11 Home, Windows 11 Pro or Windows 11 Pro for Workstations
• Minimum 6 GB of RAM; 8 GB or more recommended
• Minimum screen resolution of 1920 × 1080
• Google Chrome
• Current antivirus protection
• Enough available storage to install required systems
• External mouse
• Keyboard
• Webcam
• Wired USB headset