Product Designer

Endear is building a modern CRM for retail teams, with tools for clienteling, customer capture, appointments, and in-store experiences. The Product Designer will own IRL product features from discovery through production-ready design, conduct user research and testing, and collaborate with Product and Engineering to improve retail workflows.

Responsibilities:

• Take ownership of IRL features from discovery through production-ready design
• Build a strong understanding of how store associates, managers, and admin users work within Endear
• Run research from early discovery through usability testing
• Design complete, accessible product experiences, including loading, empty, error, permission, and other key states
• Partner closely with Product and Engineering to shape solutions early in the process
• Use customer insight and data to inform design decisions and iteration
• Build deeper ownership across the IRL product
• Deliver product experiences that improve how retail teams manage clienteling and in-store workflows
• Build a strong rhythm of discovery, testing, and continuous learning
• Strengthen your collaboration across Design, Product, and Engineering
• Demonstrate clear user and business impact through the work you ship

Requirements:

• 2–5 years working in product design
• Independently owning features from discovery through implementation, with support on vision and direction
• Running user research from discovery through usability testing
• Translating broad or ambiguous problems into clear product solutions
• Working closely with Design, Product, and Engineering teams
• Designing complex, accessible workflows and accounting for loading, empty, error, and permission states
• Using qualitative and quantitative data to inform design decisions
• Building within established design patterns while knowing when something needs to evolve
• Using AI tools as part of your workflow and applying judgment to AI-generated output
• A portfolio that demonstrates strong product thinking and execution, and where you can articulate the impact of your work, with data where you had access to it
• Location: Remote, US-based
• Our full team comes together for an all-team standup every Monday at 8:00 AM Pacific, so you'll need to be available at that time