Sr. IT Business Analyst

Acceptance Insurance is an insurance company seeking a Senior IT Business Analyst to lead requirements definition, system integration analysis, user acceptance testing, and technology-driven process improvements. The role also manages change adoption, partners with cross-functional stakeholders, and directly supervises and develops a team of IT Business Analysts.

Responsibilities:

• Leads and/or supports projects improving workflows and processes
• Collects and analyzes data to evaluate operational processes; provides recommendations to secure meaningful, measurable improvement(s) through workflow redesign and system enhancement
• Serves as a coach that motivates, guides, and assists stakeholders and IT Business Analyst team members towards meeting deadlines and project targets
• Leads user acceptance testing (UAT) strategy and execution, including scenario design, test case development, and defect prioritization, for major platform transformations and releases
• Assists IT Business Analyst and stakeholders with testing plan development and quality assurance reviews
• Leads research regarding modern technologies and/or vendor options that leverage automation solutions to improve productivity
• Development and/or ensures the development of action plans and specifications related to organizational and/or process improvement recommendations
• Ensures compliance of quality assurance processes with appropriate regulatory and legal requirements
• Leads system integration efforts across multiple carrier and vendor platforms, managing downloads, commission reconciliation, and workflow configuration
• Synchronizes with other functional areas to secure input on their needs and/or determines the implications of process changes in their areas
• Leads change management and adoption planning for system rollouts across multiple offices/locations, including stakeholder communication, training, and support plan
• Works with department leaders to develop technical solutions for business opportunities and advance the company's operational and sales efforts
• Defines, analyzes, and documents needs and requirements, including leading business case development
• Leads elicitation of complex, cross-functional requirements from business stakeholders, operations leaders, and end users
• Owns requirements management and communication across stakeholder groups throughout the project lifecycle
• Performs in-depth requirements analysis to identify gaps, dependencies, and downstream impacts
• Plans and monitors integration/development progress, working with stakeholders and development partners
• Serves as an interdepartmental subject matter expert, translating and simplifying requirements for projects
• Drives the design or review of test cases and process change requests
• Works with stakeholders for post-deployment quality assurance and accuracy
• Manages the scope and acceptance of projects, including the most complex or highest-risk initiatives
• Leads, mentors and provide guidance to IT Business Analyst team members, supporting their development and consistency of practice
• Directly supervises, motivates, and coaches their IT Business Analyst team members towards meeting individual and project performance targets
• Assigns and prioritizes workload across their IT Business Analyst team based on project needs, deadlines, and individual capacity
• Conducts regular one-on-ones and reviews performance of their specific IT Business Analyst staff, identifying training and development needs
• Ensures consistency of business analysis practices, standards, and documentation quality across the team

Requirements:

• 7+ years of insurance operations experience, with desired exposure across personal, commercial, and non-standard auto lines and multiple distribution channels
• Proven track record of leading enterprise platform transformations, including UAT programs that validate usability, workflow integrity, and experience quality prior to release
• Experience building and integrating relationships across multiple carrier partners
• Proven experience leading change management and system adoption across a multi-location or multi-site footprint
• Excellent communication and interpersonal skills for effective collaboration with cross-functional teams and stakeholders, clearly conveying ideas to both technical and non-technical audiences
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Strong organizational and customer service skills
• Prior experience directly supervising or managing a team, including performance management, coaching, and workload planning
• Proficiency in project management methodologies (e.g., Agile, Waterfall) and tools
• Requires a minimum of 5 years of experience using Microsoft Word, Excel, and PowerPoint software tools; data processing and typing skills
• Able to lift 0-10 pounds without assistance
• Bachelor's degree preferred; degree in Mathematics, Statistics, Business, or a related field preferred
• Certifications such as Lean Six Sigma, Scrum certification or a similar process improvement or customer experience credential are a plus, but not required