Product Evaluation Research Manager

Highmark Health is seeking a Product Evaluation Research Manager to join its Product Performance Measurement team within the Product and Health Experience organization. The role develops product measurement frameworks, manages performance metrics and dashboards, coordinates evaluation research, and delivers actionable insights that inform product strategy, prioritization, investment decisions, and continuous improvement.

Responsibilities:

• Lead the development of a comprehensive Measurement & Evaluation Plan (MEP), which captures all key performance metrics and articulates a plan for data collection & analysis as well as the schedule for insights & analysis reporting for each of the solutions within their assigned portfolio of work. Consult with team members or other enterprise partners in the evaluation of clinically innovative solutions and build buy-in for solution measurement approach with key matrixed Enterprise or partner stakeholders
• Manage stakeholders enterprise wide throughout the lifecycle of a solution as it relates to identifying and aligning on solution business objectives, key metrics, targets, data collection timelines, analysis and insights timelines and deliverables within the MEP. Broad stakeholder management including product owners, vendor and industry partners, clinicians, analytic partners marketing, finance, client facing teams, other health system partners
• Consult with internal product owners during the solution design phase to ensure that the appropriate data collection methods are in place and that data sources will be available for post-launch measurement & evaluation purposes. Includes consulting on vendor contracting, enterprise data operations and storage, collection of data via enterprise clinical programs, etc
• Partner with Enterprise Analytics teams to plan, implement, and maintain the Living Health solution dashboards with the appropriate solution performance data. Manage the delivery of the dashboards according to time and quality, including requirement gathering, beta testing with key stakeholders and publishing results to a broad audience. Lead regular discussion and interpretation of monthly dashboard results. Ongoing maintenance and enhancement of key analyses
• Collaborate with Enterprise Analytics partners to prepare and present deep dive Insights and Analysis Reports on the solutions within their portfolio. Develop solution performance insights with internal product owners to inform solution enhancements and drive strategic decision making. Drive milestone-based outcome reporting through coordination with the matrixed analytic team and lead the creation and finalization of each deliverable while extracting insights from ongoing and completed studies to develop the adoption and engagement strategy for the solution into the health system
• Actively advance dissemination of insights and study outcomes including preparation and review of data and reports for internal and external presentations, executive audiences, as well as manuscripts (co-authorship) for publication
• Build and maintain a portfolio of solution Measurement & Evaluation plans, key performance indicator dashboards, other analyses and insights
• Other duties as assigned or requested

Requirements:

• 5 years work experience, with some exposure to innovation or healthcare related fields, OR
• 3 years work experience post graduate degree, with some exposure to innovation or healthcare related fields
• Measurement and evaluation research plan development and key performance metrics (study design, research)
• Demonstrated stakeholder management and influence, and teamwork skills
• Project Management
• Strong quantitative and analytic skills for the coordination of analytics deliverables
• Creation of insights reporting and information sharing (communication and writing- executive presentation skills)
• Commitment to self development and the development of others
• Bachelors degree in general science, life/health related science degree or related disciplines or relevant experience and/or education as determined by the company in lieu of bachelor's degree
• None
• Less than 25%
• Position Type

Office- or Remote-based

• Teaches / trains others

Occasionally

• Travel from the office to various work sites or from site-to-site

Rarely

• Works primarily out-of-the office selling products/services (sales employees)

Never

• Physical work site required

No

• Lifting up to 10 pounds

Constantly

• Lifting 10 to 25 pounds

Occasionally

• Lifting 25 to 50 pounds

Rarely

• 3 years in payer environment or hospital system environment
• Experience measuring the performance and adoption of digital products, capabilities, customer journeys, or operational processes
• Experience working with data products, and enterprise data assets to support performance measurement and insight generation
• Experience establishing measurement frameworks, success metrics, or outcome-based reporting for products, programs, or strategic initiatives
• Experience supporting portfolio management, strategic planning, or business performance reviews within a complex organization
• Experience influencing product, operational, or investment decisions through data-driven analysis and recommendations
• Masters degree in general science, life/health related science degree or related disciplines
• Doctorate degree in general science, life/health related science degree or related disciplines