Job title: Contact center integration architect

Location: New york city, NY (hybrid)

Work Experience 10 - 15 Years

Qualifications & Experience

Experience: 8+ years in software engineering or systems architecture, with 4+ years dedicated to CCaaS/UCaaS and CRM integrations for enterprise-scale contact centers (1,000+ agents) Education: Bachelor s or Master s degree in Computer Science, Software Engineering, Telecommunications, or related field.

Technical Competencies: Architecture expertise across major CCaaS platforms (Five9, Genesys, Nice CXone) and CRMs (Salesforce, ServiceNow, Zendesk) Hands-on proficiency with iPaaS/middleware (MuleSoft, Boomi, Workato, AWS Integration Services) Mastery of SIP signaling, VoIP, WebRTC, JSON, XML, and stream processing (Kafka, RabbitMQ)

Certifications & Leadership: CCaaS/Salesforce Integration Architecture or MuleSoft credentials preferred. Strong technical leadership, architecture standards writing, and executive communication skills

Thanks and Regards
Parthiban S

Contact center integrationarchitect

Key skills

About this role