Customer Service Representative

Remolity is hiring a Customer Service Representative to support users of its platform and ensure a positive customer experience. The role handles user inquiries and platform issues, documents and escalates cases, and shares feedback to improve usability while meeting performance and quality standards.

Responsibilities:

• The Customer Service Representative is a full-time remote role responsible for supporting users of the Remolity platform and ensuring a positive customer experience
• Day-to-day tasks include responding to inquiries via email, chat, and phone, guiding users through account setup and job search features, and resolving issues related to profiles, applications, and platform functionality
• The role also involves documenting customer interactions, escalating complex cases to appropriate teams, and providing feedback on recurring issues to help improve platform usability
• The representative will contribute to customer satisfaction by delivering clear, empathetic, and solution-focused communication, while meeting performance and quality standards in a remote environment

Requirements:

• Demonstrated skills in Customer Service and Customer Support, with experience handling inquiries and resolving issues in a professional manner
• Ability to enhance Customer Satisfaction and Customer Experience through empathetic communication, active listening, and timely follow-up
• Strong written and verbal communication skills in English, with attention to clarity and tone in a remote setting
• Comfort with using CRM tools, help desk software, and common digital communication platforms
• Proven ability to work independently, manage time effectively, and stay organized while working remotely
• Problem-solving mindset and willingness to learn platform features and updates quickly
• High school diploma or equivalent required
• Experience working in or closely with Customer Service Representative roles, preferably in tech, SaaS, or online platforms
• additional coursework or degree in business, communications, or related fields is beneficial