Insurance Customer Service Intern

Acuity Insurance is seeking an Insurance Customer Service Intern to support after-hours customer service and claims operations. The intern will answer calls, enter and index claims information, process payments, route inquiries, and provide backup support to multiple operational units.

Responsibilities:

• Answers incoming calls and handles them appropriately. This includes entering new losses, processing policy payments, and routing switchboard calls
• Inputs Automobile, Property, and General Liability losses received via mail, email, phone, or fax into the Claims System
• Indexes claims and commercial lines documents
• Assists with tasks in the units noted above and special projects as assigned
• Regular and predictable attendance
• Performs other duties as assigned

Requirements:

• Prior customer service experience required
• Flexibility and adaptability to do multiple tasks in each day
• Interpersonal skills to ensure appropriate coverage and interact with internal and external customers
• Ability to empathetically lead the conversation, gather the necessary information and follow the screen flow
• Ability to learn quickly and utilize active listening to retain important conversation details
• General PC knowledge and ability to type alphanumeric data entry rate of required keystrokes per hour with minimal errors
• Ability to work 100% remotely
• Required to establish a workspace that is quiet, private, and free from interruptions
• Must provide an internet connection, at own cost, that provides the necessary capacity and speed to conduct business
• Acuity does not sponsor applicants for U.S. work authorization
• High school diploma and one year post high school experience preferred
• weekends and holidays optional for those seeking additional hours