Business Analyst III - CRM

Spartan Technologies is seeking a Senior Business Analyst with CRM experience for a contract position that is fully remote. The role involves understanding boundary needs across various departments and translating those needs into technical specifications within CRM tools, while collaborating with cross-functional teams to drive impactful solutions.

Responsibilities:

• As part of the CRM team, ultimately be responsible for aiding in the creation of an enterprise-wide CRM solution via the Salesforce platform with key embedded integration to support Quote to Cash, order fulfillment
• Facilitate creation of Business Requirements following an agile approach or using the Business Process and Analysis (BPA) methodology as determined by the project sponsor
• Develop comprehensive E2E test cases at the application and multi-application levels
• Manage Scoring (approving) and claiming processes with Business and Technology stakeholders to review and refine business requirements and use cases to ensure they are clear, concise, and traceable; and to ensure business requirements will be satisfied by the appropriate teams / applications
• Identify project stakeholders, risks and benefits of alternate designs; document assumptions; assess project impact of system changes to users, internal and external customers
• Develop Business Requirements (BRQs), including process flows and use cases
• Conduct BRQ reviews with project stakeholders and document consumers to ensure completeness and adherence to business requirements
• Consult with internal customers, cross-functional team members and external vendors to capture agreed-upon business objectives and processes to define business requirements
• Provide BA support for software testing and debugging plans to ensure requirements are met
• Provide status reporting for project progress, issues, dependencies and risks
• Proactively analyzes and documents solutions
• Identifies risks/pitfalls and articulates possible options
• Participates in business strategy & portfolio level discussions
• Knowledge of the business may be deep in one functional area with broad understanding of other functional areas
• Knowledge sharing and mentoring of lower-level team members is customary
• Sphere of relationship and influence is within team, with key stakeholders & with senior management
• Meeting facilitation

Requirements:

• 8 or more years of experience in related field (i.e. relevant business operations and/or system support, business process design, etc.)
• Workflow management experience
• CRM experience
• Process Flow creation experience
• 5 or more years of related experience if candidate possesses a related advanced degree and analytical thinking skills
• Requirements solicitation & documentation experience for new products, lifecycle management and/or enhancements
• Manage, follow, and adhere to the long/short term product roadmap for CRM in conjunction with functional leads
• Experience in full life cycle implementation (requirements gathering, process design, configuration, functional design, testing, conversion, and deployment)
• Ability to grasp and explain complicated subject matter to others across the business that are less connected to the situation and/or are less technically oriented
• Exceptional business acumen and story-telling skills – the ability to communicate an insight to be understood easily and to drive action
• Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization
• Demonstrated problem solving ability
• Demonstrated ability to multi-task, work under pressure, and think analytically
• BS/BA in Business Administration, Computer Science, Information Systems or a related field. MBA a plus
• 5 years of experience in change management and methods & procedure documents
• Knowledge and understanding of Company's Business internal sales order systems: ICOMS, OPTIX, Salesforce.com, WATTS, SERV, etc
• Process Modeling/Analysis
• Training Facilitation
• PM Skills; coordinating, tracking, monitoring projects
• Sales Support experience, in a telecom business
• Experience in creating test cases and user testing
• Experience in B2B service delivery process
• Experience in the telecommunications industry
• Experience with Agile methodologies
• Experience with Visio and/or iGrafx, SharePoint
• Experience with JIRA