Customer Success Manager, Enterprise

SchooLinks is an education technology company expanding its Customer Success Team as it brings on new customers. The Customer Success Manager, Enterprise will lead complex district implementations, drive engagement and renewals, manage executive relationships, assess customer health, and provide structured feedback to the Product Team.

Responsibilities:

• Work in a collaborative team to meet engagement, usage, and renewal targets for your portfolio of districts
• Assess usage, engagement, and outcome data to determine health and action needed at each of your districts
• Build and maintain director and executive level relationships at each of your districts
• Facilitate renewal process (quote, verbal approval, signature) for your districts
• Provide well-structured customer feedback to our Product Team, collected during the various customer engagements
• Continuously define, document problems and challenges faced by our districts
• Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools

Requirements:

• 5+ Years Professional Experience in a Customer Success position
• 3+ years experience in implementation and customer success for a SaaS company
• Experience or Ability to work in a remote environment
• Strong interpersonal skills
• Project management skills (understand task dependencies/sequence and manage of tasks)
• Positive attitude - you can stay optimistic in high stress situations
• Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it
• Ability to close renewal and multi-thread to discover expansion opportunities
• Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
• Ability to Travel 15-30% of the time to customer meetings, trainings, occasional conferences and company offsite events. This travel largely occurs during Back to School time between August-October
• Experience in ClassLink/Clever, SFTP preferred