Senior Engineering Manager, Product

brightwheel is a technology platform serving the early education industry and supporting educators, families, and school leaders. The Senior Engineering Manager will lead a full-stack engineering team developing customer-facing products, setting engineering strategy, shipping AI-powered solutions, and driving measurable product and operational outcomes.

Responsibilities:

• Lead a full-stack engineering team from problem definition through production, measurement, and iteration
• Translate company goals into clear outcomes, investment choices, and a credible execution plan
• Set the engineering strategy for quality, reliability, security, privacy, and operational health
• Ship AI-powered products and change how the team works with AI—not just add AI features
• Hire and develop strong engineers, set a clear bar, and act when the team or an individual is below it
• Make capacity, dependencies, forecasts, and risks visible early
• Partner early with Product, Design, and customer-facing teams to turn customer problems into shipped product with measurable adoption and impact
• Own product and platform health across web, mobile, and backend systems, including rollout, reliability, privacy, and support impact
• Use customer behavior, operational signals, and production data to decide what to build, simplify, or stop

Requirements:

• Have led an engineering team that delivered measurable customer or business results
• Have the technical depth to challenge architecture, product, data, reliability, and operational decisions without taking the work away from the team
• Have set engineering strategy and made explicit investment and prioritization choices
• Have shipped an AI-powered product or workflow to production and can explain the measurable result
• Have hired and developed strong engineers, built succession, and handled performance issues directly
• Have built trusted partnerships across Product, Design, and business teams while representing a clear Engineering point of view
• Experience in vertical SaaS, education, fintech, healthcare, CRM, ecommerce, or another operations-heavy domain
• Led a material change in product direction, architecture, or operating model
• Built production AI products, agents, evaluation systems, or automation
• Experience building customer-facing products with measurable adoption or outcome impact
• Experience using customer feedback and production data to improve web, mobile, or backend product outcomes