Contract Position – Salesforce Integration Architect
MuleSoft / Agentforce / AWS Connect
Position Overview
We are seeking an experienced Contract Architect with deep expertise in Salesforce
Architecture, MuleSoft integrations, Agentforce solutions, and AWS Connect platforms. The
ideal candidate will lead enterprise-scale solution design, integration strategy, cloud
architecture, DevSecOps alignment, and customer engagement transformation initiatives.
This role requires hands-on technical leadership, solution governance, and collaboration
with business and technical stakeholders.
Key Responsibilities
Design and implement scalable Salesforce enterprise architectures across Sales Cloud,
Service Cloud, Experience Cloud, and custom platform solutions.
Lead MuleSoft API-led connectivity initiatives, integration architecture, and enterprise
data exchange strategies.
Design and optimize AWS Connect contact center solutions integrated with Salesforce
Service Cloud and omnichannel workflows.
Develop Agentforce-enabled automation and AI-driven customer engagement
strategies.
Provide architectural oversight for CI/CD, DevSecOps, deployment governance, and
environment management.
Ability to map and transfer legacy systems functions to Salesforce applications.
Collaborate with project managers, developers, QA teams, and business stakeholders to
deliver high-quality solutions.
Define integration patterns, security standards, and platform best practices.
Support production deployments, troubleshooting, and performance optimization
initiatives.
Document technical architecture, system diagrams, interface specifications, and
operational runbooks.
Guide remote teams, contractors and conduct technical reviews and mentoring.
Require In backlog grooming and right sizing the efforts.
As required, this person would become back up for developers and advanced coding
issues.
Helps in release management and DevSecOps Pipeline building.
Helps with data decisions and data governance for AI and non-AI applications.
Prepare and contribute for enterprise digital transformation and customer engagement
modernization initiatives.
Required Skills & Qualifications
8+ years of Salesforce platform architecture and development experience.
Strong experience with Salesforce Apex, Lightning Web Components (LWC), Flow,
Integration Patterns, and Security Model.
Hands-on experience with MuleSoft Any point Platform, APIs, RAML, Data Weave, and
integration orchestration.
Experience integrating AWS Connect with Salesforce Service Cloud or customer
engagement platforms.
Knowledge of Agentforce architecture, conversational AI, and automation workflows.
Experience with DevSecOps tools such as Gearset, Azure DevOps, Git, and CI/CD
pipelines.
Strong understanding of cloud security, identity management, and enterprise
integration standards.
Excellent communication, stakeholder engagement, and technical leadership skills.
Salesforce certifications such as Application Architect, System Architect, or CTA
preferred.
AWS connect and MuleSoft certifications are a plus.
Preferred Experience
Public sector or government implementation experience.
Experience with large-scale digital transformation programs.
Knowledge of customer service operations and contact center modernization.
Experience supporting Agile and DevSecOps delivery methodologies.
