IT Analyst

IT Analyst

Experience: 0 2 years
Pay Rate: $22 per hour
Employment Type: Contract to hire after 3 months
Locations: San Jose / Santa Clara / Sunnyvale, California

Job Summary

We are looking for an entry-level IT Analyst to assist with day-to-day IT support, basic troubleshooting, documentation, and system support. This role is suitable for candidates with 0 2 years of experience and a basic understanding of computers, common business applications, and customer service.

Key Responsibilities

• Provide basic support for desktops, laptops, printers, and common software applications.
• Help users troubleshoot Windows, Microsoft Office, email, and connectivity issues.
• Record support requests, document troubleshooting steps, and track issue status.
• Assist with software installation, device setup, and routine updates under team guidance.
• Perform basic checks for Wi-Fi, network connections, and peripheral devices.
• Maintain IT asset records and simple Excel reports.
• Follow documented procedures and escalate complex issues to senior team members.
• Communicate clearly with users and maintain confidentiality of company information.

Required Qualifications

• 0 2 years of experience; entry-level candidates are welcome.
• Basic knowledge of Windows, computer hardware, and software troubleshooting.
• Familiarity with Microsoft Excel, Word, Outlook, and email tools.
• Basic understanding of internet connectivity, Wi-Fi, and networking concepts.
• Good communication, customer service, attention to detail, and problem-solving skills.
• Ability to follow instructions, document work, and learn new systems.
• No advanced programming experience required.

Key Skills

IT Support | Basic Troubleshooting | Windows | Microsoft Office | Microsoft Excel | Basic Networking | Ticket Documentation | Customer Service | IT Asset Tracking