Senior Business Analyst - Resource Manager - California Job Details | Gainwell Technologies LLC

Gainwell Technologies is a healthcare technology company focused on improving healthcare for vulnerable communities. The Senior Business Analyst - Resource Manager will support workforce planning, cost alignment, staffing, resource utilization, labor forecasting, and data-driven staffing decisions.

Responsibilities:

• Ensures consistent adherence to workforce planning processes, timelines, and governance requirements
• Maintains data integrity across workforce planning systems and ensures timely reporting for leadership
• Partners with Finance to maintain and update monthly labor forecast plan
• Engage talent acquisition and vendors to staff open positions, ensuring we have resources with the skills needed to support our client
• Provide data-driven insights for staffing decisions

Requirements:

• Bachelor's degree or equivalent combination of education and experience (business management, contact center or related field preferred)
• Six or more years of functional area experience (workforce planning, contact center operations, vendor relations, human resources, procurement, information technology, etc.)
• Strong relationship management skills, with demonstrated ability to effectively navigate and mediate conflict and foster direct dialog with vendors, external clients, employees, account partners, and internal business teams
• Modern understanding of budget development, control and assurance methods, and project management software
• Ability to translate broader program objectives of a program into clear and achievable project milestones
• Business and analytical problem-solving skills
• Good communications skills
• Ability to work independently
• Ability to follow oral and written directions
• Proficiency with Excel and reporting tools
• Must reside in the State of California;