Sr. Product Manager

Care.com is a consumer technology company focused on helping people find and manage care for their families and loved ones. The Senior Product Manager will lead initiatives involving subscriptions, pricing, plan presentation, checkout, and monetization to drive revenue growth and customer engagement. The role requires cross-functional leadership, advanced analytics, experimentation, and strategic optimization of the customer journey.

Responsibilities:

• Own the pricing and plan presentment experience for prospective customers, ensuring a tested, data-driven approach to conversion
• Support business model optimization, exploring and scaling new ways for customers to access premium value
• Optimize plan mix and duration, building on prior learnings to guide customers toward the right plan for their needs
• Partner with CRM to enable effective retargeting of unconverted customers, defining the offers, segmentation, and timing that drive re-engagement
• Design and execute complex experimentation roadmaps — including A/B and multivariate testing — targeting key growth metrics across acquisition, conversion, and retention
• Drive cross-functional alignment across Product, Engineering, Marketing, Analytics, Design, and Business Leaders to ensure strategic clarity, operational execution, and shared success metrics
• Use advanced analytics and behavioral data to deeply understand user segments, evaluate performance, and inform product trade-offs with a focus on lifetime value and profitability
• Champion a test-and-learn culture across the growth team, mentoring junior PMs and collaborating closely with stakeholders to scale what works and sunset what doesn't
• Make hard trade-offs decisively, prioritizing for maximum business impact while protecting customer experience, brand integrity and technical scalability

Requirements:

• You have 5–7+ years of product management experience with a clear track record of owning complex product areas and delivering strong business results. You've driven growth through pricing, subscription, or marketplace strategies and know how to balance quick wins with long-term vision
• Regularly partner with and present to senior leadership, translating experimentation results and data into clear, actionable strategic recommendations
• You're skilled at zooming out to define high-level goals and zooming in to own details. You can turn ambiguity into clarity and lead others through complexity
• You're highly comfortable with cohort, funnel, and statistical analysis, and can independently dig into data to surface insights. You use rigorous, quantitative reasoning to inform prioritization and measure success
• You're passionate about testing, iteration, and optimization. You've run dozens of A/B tests and know how to design them for statistical rigor and business relevance
• You're an engaging storyteller who aligns cross-functional teams around bold ideas. You can get buy-in across levels — from individual contributors to the C-suite
• You ground decisions in user empathy and use qualitative and quantitative methods to deeply understand customer needs and behaviors
• You build strong relationships, lead with curiosity, and elevate the people around you