Project Manager

Aptive partners with federal agencies to improve performance, streamline operations, and enhance service delivery. The Project Manager will lead contract operations supporting the Department of Veterans Affairs and Veterans Health Administration by coordinating recognition requests, managing multidisciplinary workflows, monitoring performance and risks, and delivering high-quality reports and recommendations.

Responsibilities:

• Serve as the primary contractor point of contact for day-to-day performance and coordinate activities across all contract functional areas
• Develop and maintain the Monthly Review Work Plan, integrated schedules, workload forecasts, staffing plans and performance trackers
• Prepare Monthly Status Reports that summarize accomplishments, upcoming activities, workload, risks, issues, decisions and corrective actions
• Assign and monitor recognition requests through review, clarification, quality assurance and final recommendation stages
• Establish and maintain governance routines, escalation paths, decision logs, action-item tracking and internal communication protocols
• Monitor performance against required turnaround times, acceptance criteria and quality standards; implement recovery plans when needed
• Identify operational, staffing, quality and compliance risks and coordinate practical mitigation strategies
• Facilitate recurring team meetings, reviewer calibration sessions and leadership briefings
• Coordinate with VA stakeholders while clearly distinguishing contractor recommendations from Government approval authority
• Promote continuous improvement through workload analysis, root-cause analysis, lessons learned and refinement of SOPs, templates and checklists

Requirements:

• Bachelor's degree in business administration, public administration, project management, healthcare administration or a related field
• Minimum of 7 years of project or program management experience, including responsibility for schedules, deliverables, risks, staffing and client communications
• Demonstrated experience leading multidisciplinary teams performing high-volume, deadline-driven business operations or case-review work
• Experience preparing executive-ready status reports, work plans, dashboards and decision-support materials
• Ability to organize and prioritize simultaneous workstreams while maintaining accuracy, traceability and document control
• Excellent written and verbal communication skills and demonstrated commitment to superior client service
• Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Word, Teams and SharePoint or comparable collaboration tools
• Legal authorization to work in the U.S
• Project Management Professional (PMP) certification
• Experience supporting VA, VHA, HAP or another federal healthcare or benefits program
• Experience managing eligibility, compliance, credentialing, recognition, grants, claims or other document-intensive review operations
• Experience applying Lean process improvement, workflow automation, performance dashboards or quality-management methods
• Familiarity with Veterans' health, benefits, caregiver or community-navigation programs