Site Reliability Engineer

Trinity Technology Group, Inc. is seeking a Site Reliability Engineer to work in a global, matrixed, fast-paced environment. The role focuses on automating and monitoring cloud infrastructure, improving production reliability, responding to incidents, managing AWS and OpenShift environments, and establishing service-level practices and deployment guardrails.

Responsibilities:

• Use Infrastructure as Code (IaC) tools such as AWS CloudFormation, Terraform, and Ansible
• Implement data/application/infrastructure logging and monitoring solutions (e.g. Datadog/SolarWinds/AWS CloudWatch)
• Work with Amazon EC2, Load balancers, Route53, EBS, Security Groups and ECR
• Support AWS Lambda automation
• Work with RedHat OpenShift clusters
• Troubleshoot relevant issues with Network routing, Load balancing and Networking protocols, a base knowledge of TCP/IP, with an understanding of HTTP and DNS
• Provide oversight of systems that improve the reliability of systems in production, fixing issues, responding to incidents
• Provide escalation support for issues identified
• Create automation and context for alerting to improve system reliability
• Conduct post-incident reviews to ensure issues are resolved and prevented in the future
• Have on-call responsibilities for incident response
• Provide advice, best practices, and recommendations for the operations of large enterprise environments
• Monitor and analyze infrastructure performance using standard performance monitoring tools
• Manage automation tools such as Ansible
• Provide reports of monitored system to ensure SLAs and KPIs are being met
• Set up unified dashboards, real-time metrics, and infrastructure tracing to monitor request volume, latency, and error rates across cloud services
• Define Service Level Objectives (SLOs) and track error budgets using Datadog telemetry to balance feature delivery speed with system stability
• Build platform guardrails, enforce infrastructure-as-code security standards, and define golden paths for safe code deployment

Requirements:

• Remote work is possible as long as you can commit to 8:30 a.m. to 5:30 p.m. Pacific Coast time
• At least 2 years ' experienceworking closely with engineering teams to understand the product requirements and how the requirements need to be applied to the solution
• At least 2 yearsapplying automation and software to any tasks or parts of the system that are otherwise manual tasks
• At least 2 years troubleshooting complicated cross platform issues spanning across Networking and Systems in a cloud-based environment
• At least 2 years spearheading live production incidents by using debugging/troubleshooting tools that span application and infrastructure issues
• At least 2 years monitoring application performance taking steps to improve overall application performance and stability
• At least 1 year of experience using Datadog to automate operations, track system health, and maintain high service uptime at scale
• At least 1 year of experience monitoring OpenShift/Kubernetes cluster using Datadog
• Previous Public Sector experience
• Previous health care experience