Bilingual Customer Service Representative - Orlando, Florida US

AnswerHero provides real-time message taking, appointment scheduling, and professional call handling for growing businesses. The Bilingual Customer Service Representative answers inbound calls, communicates in English and Spanish, relays messages, schedules appointments, and delivers courteous client support according to specific instructions.

Responsibilities:

• Answering inbound calls promptly and professionally on behalf of our business clients
• Communicate fluently in both English and Spanish
• Take accurate, clear messages and relay them to clients in real time
• Schedule appointments and provide general client support per client instructions
• Following client specific call-handling instructions with care and consistency
• Deliver a warm, efficient, and courteous experience on every call

Requirements:

• • Fluency in both English and Spanish (verbal and written)
• • High school diploma or equivalent
• • Strong empathy, active listening, and professional telephone manners
• • Attention to detail and the ability to type accurately while on a call
• • Reliable internet and dedicated workspace to ensure a professional setting
• • Dependability consistent attendance is essential in a 24/7 operation
• • Availability to work at least one weekend day