Junir Data Center Engineer

Optora is an international IT services company that delivers network infrastructure solutions and supports clients' network infrastructure worldwide. The company is seeking a Junior Data Center Network Engineer to support data center operations across the Americas, performing physical connectivity, infrastructure maintenance, troubleshooting, documentation, ticket management, and coordination with technicians and vendors.

Responsibilities:

• Support daily operations of data center network infrastructure, including structured cabling systems, fiber optics, patch panels, and cross-connects
• Perform and validate rack and stack activities, cable patching, and connectivity troubleshooting
• Utilize DCIM (Data Center Infrastructure Management) tools to manage asset tracking, power capacity, space utilization, and connectivity records
• Assist with configuring and troubleshooting network devices, under the guidance of senior engineers
• Create, review, and execute detailed MOPs (Methods of Procedure) for maintenance, installations, and infrastructure changes
• Support coordination of onsite technicians and third-party vendors to help ensure work is executed according to scope, quality, and safety standards
• Manage incidents, service requests, and change tickets through the Jira ticketing system, ensuring accurate documentation and timely resolution
• Maintain up-to-date network diagrams, documentation, and infrastructure records
• Participate in change management processes and support scheduled maintenance windows
• Contribute to continuous improvement initiatives within data center operations

Requirements:

• Minimum 1.5 years of hands-on experience in a data center environment, including cross-connects, structured cabling, and general connectivity
• Based in and available to work within Americas (North & South America) time zones - this is a firm requirement, no exceptions
• Physical patching experience within a data center environment
• Strong written and verbal English communication skills
• Eagerness to learn and grow into a full network engineering role, with support from senior team members
• Strong organizational and documentation skills
• Effective communication and stakeholder coordination
• Attention to detail and process adherence
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to operational excellence and uptime reliability
• Basic understanding of Layer 2/Layer 3 networking concepts (VLANs, routing/switching fundamentals) — any "logical" experience is a bonus; full training is provided on the job
• CCNA certification or equivalent foundational networking knowledge
• Exposure to IX (Internet Exchange) or transit connectivity, and interconnect delivery troubleshooting
• Knowledge of optic types and compatibility, data center colocation services, and creating Letters of Authorization (LOAs)
• Experience working with customers or partners in an external-facing capacity
• Familiarity with ITIL-based service management practices and DCIM (Data Center Infrastructure Management) platforms
• Experience with network hardware (routers, switches, transceivers) and physical data center environments - this is a strong plus