Business Analyst

RIVA Solutions, Inc. is a mission-driven IT services company and systems integrator supporting digital transformation and modernization for federal government agencies. The company is seeking an Oracle EBS Business Analyst to support Federal Financials systems used by HHS through customer outreach, operations support, requirements gathering, testing, issue resolution, and stabilization.

Responsibilities:

• Responsible for customer support and outreach activities including providing user training, developing job aids and conducting office hours
• Responsible for supporting organization change management tasks for system and business process changes
• Responsible for supporting implementation for system solutions for federal mandates like G-Invoicing
• Triage, analyze Oracle application issues received from the customers through the Helpdesk
• Provide support for translating customer business requirements to system requirements
• Provide support for Integration testing, User Acceptance Testing during Release cycles
• Responsible for developing ad-hoc SQL queries and reports, analyzing complex data s.ets in response to RFIs
• Provide support for data entry and setups required for implementation
• Provide Operations support for PA, AR, AP, PO, iProcurement, GL, FV, including Year-End Close, Month-End Close activities
• Responsible for incorporating new solutions to the business, resolve issues more efficiently, reducing repetitive tasks and support users performing mission critical business functions
• Troubleshoot technical and functional issues involving SQL, PL/SQL, data fixes and provide solutions through configurations, setup changes
• Support ITSM activities, work on Incident Requests, Service Requests, Change Requests and Root Cause Analysis / Problems
• Provide support in a fast-paced Agile environment

Requirements:

• Bachelor's degree in finance or related fields or equivalent experience
• 3-5 Years of experience as Business Analyst supporting Federal programs
• Strong familiarity with Oracle EBusiness Suite, Federal Financial systems
• Experience investigating, researching, and resolving production issues and performing Root Cause Analysis
• Ability to develop test scenarios, support unit testing and user acceptance testing
• Ability to support requirements gathering with end users, conduct workshops, develop requirements, and design documents
• Experience in requirements analysis, solution design, configurations, testing, documentation
• Experience providing customer support
• Excellent written and oral communication skills
• Ability to adapt to changing business processes, technologies, and environments
• Working knowledge of JIRA, Kanban Processes
• Knowledge of MS Teams, OneNote, MS Planner, Excel
• Knowledge of Procure-to-Pay process, Federal accounting and business processes
• Experience working on helpdesk support services in an ITSM environment
• Ability to obtain and maintain Public Trust Clearance
• Knowledge of Organization Change Management Methodologies
• Experience working on support of Oracle EBS at federal agencies
• Experience working in an Agile Environment
• Knowledge of Federal Accounting, USSGLs
• Change Management certification preferred