Business Analyst - Salesforce

Myridius is seeking a Business Analyst to support Salesforce-driven digital transformation initiatives for a global manufacturing organization. The role bridges business stakeholders and the Salesforce delivery team by analyzing processes, documenting requirements, supporting implementations and integrations, and enabling high-quality solution delivery through Agile methodologies.

Responsibilities:

• Partner with global business stakeholders to elicit, analyze, and document business requirements for Salesforce enhancements and new implementations
• Facilitate discovery workshops, requirement gathering sessions, and solution walkthroughs across Sales, Service, Marketing, and Field Service teams
• Create detailed Business Requirement Documents (BRDs), Functional Specifications, User Stories, Acceptance Criteria, Process Flows, and Data Mapping documents
• Collaborate with Product Owners, Solution Architects, Developers, QA teams, and Integration teams throughout the Software Development Life Cycle (SDLC)
• Support Salesforce implementations involving Sales Cloud, Service Cloud, Fields Service, CPQ and ERP integrations
• Analyze existing business processes and recommend scalable Salesforce solutions aligned with business objectives and platform best practices
• Perform impact analysis, gap analysis, and feasibility assessments for new business requests
• Support Agile ceremonies including Sprint Planning, Backlog Grooming, Sprint Reviews, and Retrospectives
• Coordinate User Acceptance Testing (UAT), validate business requirements, and manage defect resolution
• Support data migration activities, data validation, and integration testing with ERP systems
• Develop training materials, user guides, release documentation, and business process documentation
• Monitor post-deployment issues, support Hypercare activities, and ensure successful business adoption of new Salesforce functionality

Requirements:

• Salesforce Sales Cloud
• Salesforce Service Cloud
• Business Process Analysis
• Requirements Gathering & Documentation
• User Story & Acceptance Criteria Writing
• Agile / Scrum Methodology
• Process Mapping (BPMN, Visio, Lucidchart)
• Salesforce Integrations (ERP, Middleware)
• Azure DevOps (ADO)