Senior Lead Product Manager

Lumen Technologies is a trusted network provider connecting people, data, and applications through fiber infrastructure and connected ecosystems. The Senior Lead Product Manager and Strategist will define and advance the wholesale infrastructure portfolio, engage strategic customers, and translate market insights into product strategy, roadmap direction, and commercial outcomes. The role also leads cross-functional initiatives, product governance, KPI ownership, and go-to-market support for optical and fiber-based infrastructure services.

Responsibilities:

• Act as the wholesale infrastructure product visionary for strategic optical and fiber-based services, shaping portfolio direction across waves, dark fiber, dim fiber, managed optical fiber systems, and terabit-on-demand offers
• Lead customer-facing engagement with Lumen’s most valued and strategic wholesale customers to understand network strategies, capacity requirements, commercial preferences, and long-term infrastructure needs
• Consult with customers and sales teams to develop solution constructs using existing product lines, including hybrid and lifecycle-based solutions that combine lit, dim, dark, and managed infrastructure options
• Identify market trends, customer preferences, competitive moves, and emerging infrastructure consumption models; convert those insights into recommendations for new products, enhancements, pricing approaches, and commercial frameworks
• Partner closely with inbound product management, architecture, engineering, IT, operations, finance, and sales to define requirements, scope business cases, influence roadmap priorities, and align product investments to wholesale growth opportunities
• Develop clear product requirements and shepherd initiatives through Lumen’s product introduction and governance processes from concept through launch, commercialization, and lifecycle management
• Own and communicate product-level KPIs, including revenue performance, sales adoption, win rates, customer traction, usage trends, pricing realization, and strategic growth indicators
• Provide deep market intelligence on wholesale infrastructure trends, route economics, technology evolution, pricing dynamics, and competitor positioning to support executive decisions, go-to-market planning, and product marketing strategy
• Support GTM and product marketing efforts by helping define positioning, value propositions, use cases, sales enablement narratives, and customer-facing messaging for infrastructure solutions
• Influence cross-functional teams without direct authority, bringing strategic clarity, disciplined execution, and strong leadership across highly visible, complex, and commercially important initiatives

Requirements:

• Bachelor's degree or equivalent education and relevant experience
• 8+ years of experience in product management, product strategy, or infrastructure solution leadership within telecommunications, optical networking, or wholesale infrastructure markets
• Deep expertise in optical and fiber-based infrastructure services, including waves, dark fiber, dim fiber constructs, managed optical systems, and high-capacity on-demand bandwidth models, with the executive presence to engage senior customer stakeholders and the strategic acumen to shape portfolio direction
• advanced business or technical education preferred