Customer Service Representative

4Consulting, Inc. provides technology consulting and related project delivery services. The Customer Service Representative will respond to customer inquiries, process requests, maintain account records, resolve concerns, and collaborate with internal teams in a high-volume service environment.

Responsibilities:

• 1. Respond to inbound customer inquiries and provide accurate information regarding services, accounts, and program eligibility
• 1. Process customer requests, update account information, and maintain accurate records across multiple systems
• 1. Resolve customer concerns while ensuring compliance with quality, confidentiality, and service standards
• 1. Collaborate with internal teams to support customer needs and deliver exceptional service in a high-volume environment

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field, or equivalent combination of education and experience
• 1–3 years of experience in customer service, call center operations, or phone-based customer support
• Customer Relationship Management (CRM), Data Entry, Microsoft Office Suite, Call Center Systems, Account Management, Computer Applications, Documentation, Customer Support Tools
• Customer Service, Communication, Problem Solving, Active Listening, Time Management, Conflict Resolution
• Ability to communicate with technical and business stakeholders
• Ability to prepare project documentation, status updates, and deliverables
• Must be legally authorized to work in the United States. Sponsorship may be considered where permitted by company policy and project requirements
• 1. Experience in a call center or high-volume customer service environment
• 1. Ability to work independently in a remote environment while managing multiple systems simultaneously
• 1. Strong attention to detail, organizational skills, and customer-focused approach