Site Reliability Engineering Manager

NationsBenefits is seeking a Manager, Site Reliability Engineering (SRE) to lead its US-based SRE team and drive operational excellence across production platforms. The role combines people management with hands-on technical leadership, including incident response, reliability initiatives, automation, observability, team development, and collaboration with global SRE leadership.

Responsibilities:

• Lead, mentor, and develop a US-based team of Site Reliability Engineers
• Conduct 1:1s, performance reviews, and career development discussions
• Support hiring, onboarding, retention, and team growth
• Promote a culture of ownership, blameless postmortems, and continuous improvement
• Lead production operations, incident triage, escalation, and resolution
• Serve as an escalation point and incident commander for major production incidents
• Drive root cause analysis and problem-management processes
• Participate in PagerDuty/on-call escalation for critical production issues
• Monitor and report SLAs, SLOs, availability, MTTR, and incident trends
• Improve system reliability, resilience, and observability using Datadog or similar tools
• Drive automation, self-healing capabilities, and runbook maturity
• Partner with Development, DevOps, DevSecOps, and Engineering teams to embed reliability into the SDLC
• Contribute hands-on to technical reviews, tooling, scripting, and automation
• Partner closely with SRE leadership in India to support follow-the-sun operations
• Represent the US SRE team in cross-functional planning and operational reviews
• Communicate effectively with technical and non-technical stakeholders
• Maintain documentation for incidents, postmortems, runbooks, and operational procedures
• Support adherence to regulated-environment standards including HIPAA, PCI DSS, SOC 2, ISO 27001, and HITRUST

Requirements:

• 5–8+ years of experience in Site Reliability Engineering, DevOps, Production Support, or Platform Engineering
• 1–2+ years of experience leading, mentoring, or managing engineers
• Experience operating in a player-coach leadership model
• Strong hands-on experience with production incident management and escalation
• Experience with Datadog or similar observability platforms
• Production experience with Kubernetes and Docker
• Strong scripting/programming skills using Python, Bash, PowerShell, Java, or C#
• Experience with Helm, CI/CD pipelines, and deployment automation
• Working knowledge of ITIL processes and Agile methodologies
• Experience with SQL, MySQL, or NoSQL databases
• Strong communication and stakeholder-management skills
• Willingness to participate in PagerDuty/on-call escalation and a global follow-the-sun operating model
• Must be based in the United States
• Experience with AWS, Azure, or GCP
• Experience building or scaling SRE teams and on-call programs
• Experience defining and managing SLIs, SLOs, SLAs, and error budgets
• Prior experience in healthcare, fintech, or another regulated industry
• Knowledge of security and compliance frameworks used in regulated environments