Remote Customer Service Agent - (10.13 Hire)

Grand Circle Corporation is hiring Remote Inbound Customer Service Agents (Travel Advisor I) to support confirmed travelers. The role handles inbound customer service calls, assists with itinerary and reservation management, processes related requests, documents interactions, and communicates travel product and policy information across multiple platforms.

Responsibilities:

• Handle a high volume of inbound calls; assisting customers with managing their reservation
  • Updating Traveler contact information, modifying reservations, processing payments, managing airline tickets, online access resets, providing general information on itineraries
• Follow up on customer requests through emails and outbound calls
• Communicate comprehensive information to travelers, including details about our products and policies
• Document all customer interactions and call notes in assigned programs
• Work across multiple platforms in an efficient manner to handle and solution inbound calls (5-7 programs at one time - working across 3 screens)
• Excel in a Values Focused environment: Open & Courageous Communication, Risk Taking, Emotional Maturity, Thriving In Change, Teamwork, Speed & Quality
• Work in a metrics driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment

Requirements:

• • 2+ years of experience working in a call center environment, receiving customer service-based calls
• • Displayed proficiency in an unscripted environment.
• • 1+ years of experience working remotely (Preference to those who have started and trained remotely)
• • Must have hardwired internet (cannot use Wi-Fi)
• • Training Schedule: (6 weeks) Monday - Friday 9:00 - 5:00 PM ET
• • 1st Production Schedule (4-6 Months)
• • Sunday - Thursday | Sunday (10:00 AM - 6:00 PM ET), Monday - Thursday (12:00 PM - 8:00 PM ET)
• • Tuesday - Saturday |Tuesday - Friday (12:00 PM - 8:00 PM ET) Saturday (10:00 AM - 6:00 PM ET)
• Must be located in one of the following States*:*Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, Ohio, South Carolina, Texas, or Utah