Staff Product Designer

HighLevel is an AI-powered, all-in-one white-label sales and marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. The company is seeking a Staff Product Designer to lead complex, high-impact product design initiatives across multiple teams, shape AI-enabled experiences, and translate ambiguous problem spaces into coherent, high-quality shipped outcomes. The role partners closely with Product, Engineering, Data, Research, Design leadership, and customer-facing teams while mentoring designers and strengthening shared design systems and accessibility practices.

Responsibilities:

• Lead design strategy and execution for complex initiatives that span multiple teams, product surfaces or customer workflows
• Translate customer needs, business goals, technical constraints, data signals and product strategy into clear experience direction
• Partner with product and engineering leaders to clarify problem spaces, sequence design work and align teams around high-quality outcomes
• Create prototypes, workflows, interaction models and high-fidelity designs that make complex product ideas tangible and testable
• Identify product experience gaps, design debt and cross-team inconsistencies, then turn them into practical improvements
• Shape AI-enabled workflows, intelligent interfaces and automation-heavy experiences that give customers clarity, control and confidence
• Strengthen shared patterns, design-system adoption, accessibility standards and implementation guidance across adjacent product areas
• Mentor senior and lead designers through critique, coaching, product judgment, storytelling and strong design rationale
• Collaborate effectively across US and India time zones in a 100% remote environment

Requirements:

• You have spent 8+ years designing complex digital products, ideally including SaaS, B2B, platform, workflow-heavy, AI-enabled or similarly sophisticated product experiences
• This role requires exceptional craft, strong product judgment and the ability to balance strategic influence with hands-on design work
• You should be comfortable defining experience direction, mapping complex workflows, prototyping new interaction models, strengthening shared patterns and helping teams preserve quality through implementation
• Experience using AI-powered tools for exploration, prototyping, critique, synthesis or workflow acceleration is mandatory
• Applications without a portfolio will not be considered
• 8+ years of relevant product design experience, leading complex, ambiguous and high-impact initiatives across multiple teams or product areas
• An exceptional portfolio that demonstrates staff-level craft, product judgment, customer empathy, systems thinking, measurable impact and shipped product quality
• Experience shaping product direction beyond a single feature or team, with the ability to connect adjacent workflows into coherent customer experiences
• Exceptional visual and interaction design craft, with deep care for hierarchy, layout, typography, grids, spacing, motion, usability, accessibility, content quality and implementation detail
• Proven experience across the design lifecycle, including research, information architecture, interaction design, visual design, prototyping, content strategy and usability testing
• Strong prototyping fluency, including the ability to use Figma, Framer, AI coding tools or lightweight front-end code to make complex ideas tangible
• Experience designing AI-powered, automation-heavy or intelligent product experiences where customers need transparency, control, trust and useful guidance
• Deep fluency in design systems, accessibility standards, reusable patterns and scalable product experience decisions
• Strong cross-functional leadership skills and the ability to work fluently with product managers, engineers, data partners, customer-facing teams, senior stakeholders and other designers
• Excellent communication and facilitation skills, with the ability to align teams through customer insight, business rationale, data, prototypes and craft
• A collaborative, low-ego leadership style with a track record of mentoring designers, improving critique and raising standards