Customer Sales and Service Representative

Verizon is a telecommunications and technology company connecting people, businesses, and devices through network, cloud, security, Internet of Things, and entertainment solutions. The Customer Sales and Service Representative delivers exceptional customer service by handling inquiries, resolving service and billing issues, retaining customers, and selling products and services over the phone.

Responsibilities:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of Verizon’s products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues
• Responding to requests from customers about Verizon products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

Requirements:

• You'll have a dedication to customer service excellence with amazing communication skills and a positive, professional attitude
• You'll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world
• You must live within 75 mi​les of the current reporting location for life of the contract
• Related Associate Degree or 2+ years' relevant experience
• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision