Inside Sales Account Manager -Print (Remote)

Staples is a retail company focused on helping customers and communities discover products, services, and solutions for working and learning. The Inside Sales Account Manager - Print role grows revenue through outbound prospecting, inbound customer engagement, quote management, and account development. The position manages customer relationships, sales opportunities, projects, and collaborative strategies to achieve revenue and customer experience goals.

Responsibilities:

• Generate new business opportunities through outbound prospecting, cold calling, lead follow-up, and customer outreach
• Manage and grow a portfolio of customer accounts by identifying opportunities and securing repeat business
• Develop accurate and competitive print and promotional product quotes
• Build strong customer relationships and deliver consultative sales solutions tailored to customer needs
• Maintain an active sales pipeline while meeting established KPIs, service levels, activity metrics, and revenue goals
• Utilize Salesforce and other business systems to manage customer interactions, sales activities, and opportunities
• Collaborate with Print and Marketing Supervisors, General Managers, District Managers, and vendor partners to support customer initiatives
• Research prospective customers utilizing business directories, web searches, and digital resources
• Manage projects from initial inquiry through final sale and customer follow-up
• Provide customer insights and market feedback to merchandising and marketing teams to enhance the customer experience
• Partner with leadership to develop and execute sales strategies that drive revenue growth

Requirements:

• Strong relationship-building and customer engagement skills
• Ability to effectively communicate and influence customers through phone and email interactions
• Excellent organization, time management, and prioritization abilities
• Self-motivated with a proven ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and commitment to delivering accurate quotes and exceptional service
• Results-oriented mindset with a passion for sales and business growth
• Ability to collaborate across teams and leverage internal resources to achieve customer and business objectives
• High School Diploma or equivalent
• Strong written and verbal communication skills
• Demonstrated organization, prioritization, follow-up, and time management skills
• Self-starter with strong problem-solving abilities
• Ability to thrive in a fast-paced, evolving environment
• Ability to work independently while contributing to a collaborative team environment
• Proficiency with Microsoft Office applications, including Outlook, Excel, and PowerPoint
• Comfortable managing sales activity metrics, pipeline reporting, and performance goals
• Bachelor's Degree in Business Administration or a related field
• 2+ years of sales or sales support experience
• Experience conducting outbound prospecting and cold-calling activities
• Exceptional phone, email, and customer communication skills
• Experience utilizing Salesforce.com or similar CRM platforms
• Previous experience in the print, promotional products, marketing, or related industry
• Knowledge of Adobe Illustrator, Photoshop, or Publisher
• Proven track record of achieving sales goals and building long-term customer relationships