Junior Customer Service Representative

Customer Service / Customer Support

Handles product returns, RMAs, repairs, replacements, and service requests. Supports internal/external customers through phone, email, service portal, and Oracle

Quotes & Contracts:
Prepares estimates, contract proposals, maintenance agreements

Order Management Obtains POs, processes payments, tracks service orders

Trade Compliance:

Handles export classification/licensing requests and trade-compliance

Knowledge:RMA / Returns Management

Service Operations
Order Management
Sales Operations
Repair/Service Coordination
SAP / Oracle
ERP systems

Please submit for more detailed JD and discussion.