AI & Automation Engineer

Go West IT is a Colorado-based managed services and security provider that helps organizations use technology effectively while protecting them from harm. The AI & Automation Engineer will design, deploy, and maintain AI-powered solutions, automation scripts, integrations, and cloud-native services to improve operations, service delivery, and client experiences. The role also partners with technical and leadership teams to identify automation opportunities, establish AI governance, and drive measurable innovation.

Responsibilities:

• Design, develop, and deploy AI-powered solutions that improve internal operations and client service delivery
• Build and maintain AI agents using Claude and other modern LLM technologies
• Develop prompt engineering standards, reusable prompt libraries, and AI workflows
• Create internal AI tools that increase technician productivity and automate repetitive work
• Evaluate emerging AI technologies and recommend adoption where appropriate
• Develop retrieval-augmented generation (RAG) solutions utilizing company documentation and knowledge bases
• Build AI-assisted reporting, knowledge management, and operational tools
• Establish and maintain AI governance frameworks, testing standards, monitoring processes, and security controls to ensure all AI solutions follow industry best practices and protect internal and client data throughout the AI lifecycle
• Ensure all AI solutions follow approved governance policies, access controls, auditability requirements, and secure-by-design principles throughout the development lifecycle
• Develop, test, and deploy automation scripts across business systems and managed service platforms
• Build integrations between PSA, RMM, Microsoft 365, Azure, security platforms, and other business applications
• Develop PowerShell and API-driven automation for Windows, macOS, Linux, and cloud environments
• Automate software deployment, monitoring, remediation, and infrastructure management
• Improve existing automation frameworks and identify new automation opportunities across the organization
• Develop and maintain Azure Functions, Logic Apps, Automation Accounts, and other cloud-native services
• Build and maintain CI/CD pipelines using Azure DevOps
• Manage Git repositories, branching strategies, code reviews, and release processes
• Maintain secure development practices including secrets management and Key Vault integration
• Monitor production AI and automation solutions for reliability and performance
• Partner with technical teams to identify automation opportunities
• Work alongside leadership to prioritize AI initiatives with measurable ROI
• Document standards, architecture, and implementation procedures
• Participate in architecture discussions and continuous improvement initiatives
• Research and prototype emerging AI technologies to keep Go West at the forefront of innovation